Shipping Policy
Thank you for visiting Port Moonmarsh! Below you’ll find details on how we handle processing, shipping, and delivery of your orders.
Processing Time
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Orders are typically processed within 2–5 business days (excluding weekends and holidays).
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During high-volume times (such as product launches, holidays, or convention weekends), processing may take slightly longer.
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You will receive a confirmation email with tracking details once your order has shipped.
Shipping Rates & Carriers
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Shipping rates are calculated at checkout based on package weight and destination.
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We currently ship through [USPS / UPS / FedEx].
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Free shipping may be offered for special promotions (see banner or announcements for details).
Domestic Shipping (U.S.)
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Standard shipping within the U.S. usually takes 3–7 business days after dispatch.
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Expedited options may be available at checkout for an additional cost.
International Shipping
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not available at this time
Order Tracking
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Once your order is shipped, you will receive an email with tracking information.
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Please allow 24–48 hours for tracking updates to appear in the system.
Delays & Issues
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We are not responsible for delays caused by postal services, customs, or unforeseen events (such as weather or strikes).
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If your order is lost, delayed, or arrives damaged, please contact us at [your email] within 14 days of delivery so we can assist.
Pre-Orders & Made-to-Order Items
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If an item is listed as pre-order or made-to-order, shipping times will be longer. Please refer to the product description for estimated timelines.
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Orders containing pre-order items will ship once all items are ready, unless otherwise stated.
Wrong Address Disclaimer
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Please double-check your shipping address before placing an order. We are not responsible for packages shipped to incorrect addresses provided by the customer.
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If your order hasn’t shipped yet and you notice an error, please contact us immediately to update your information.
Contact Us
If you have any questions about shipping, or if you encounter issues with your delivery, reach out to us at: