Shipping Policy
Thank you for visiting Port Moonmarsh! Below you’ll find details on how we handle processing, shipping, and delivery of your orders.
​
Processing Time
-
Orders are typically processed within 2–5 business days (excluding weekends and holidays).
-
During high-volume times (such as product launches, holidays, or convention weekends), processing may take slightly longer.
-
You will receive a confirmation email with tracking details once your order has shipped.
​
​
Shipping Rates & Carriers
-
Shipping rates are calculated at checkout based on package weight and destination.
-
We currently ship through [USPS / UPS / FedEx].
-
Free shipping may be offered for special promotions (see banner or announcements for details).
​
​
Domestic Shipping (U.S.)
-
Standard shipping within the U.S. usually takes 3–7 business days after dispatch.
-
Expedited options may be available at checkout for an additional cost.
​
​
International Shipping
-
not available at this time
​
​
Order Tracking
-
Once your order is shipped, you will receive an email with tracking information.
-
Please allow 24–48 hours for tracking updates to appear in the system.
​
​
Delays & Issues
-
We are not responsible for delays caused by postal services, customs, or unforeseen events (such as weather or strikes).
-
If your order is lost, delayed, or arrives damaged, please contact us at [your email] within 14 days of delivery so we can assist.
​
​
Pre-Orders & Made-to-Order Items
-
If an item is listed as pre-order or made-to-order, shipping times will be longer. Please refer to the product description for estimated timelines.
-
Orders containing pre-order items will ship once all items are ready, unless otherwise stated.
​
​
​
Wrong Address Disclaimer
-
Please double-check your shipping address before placing an order. We are not responsible for packages shipped to incorrect addresses provided by the customer.
-
If your order hasn’t shipped yet and you notice an error, please contact us immediately to update your information.
​
​
Contact Us
If you have any questions about shipping, or if you encounter issues with your delivery, reach out to us at: