Return and Refund Policy

At Port Moonmarsh, we want you to be happy with your purchase. Please read our return and refund guidelines carefully before placing an order.

​

​

Eligibility for Returns

• Returns are accepted within 14 business days of delivery 

• To be eligible, items must be in their original condition, unused, and in the original packaging.

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).

​

​

Non-Returnable Items

The following items are not eligible for return or refund:

• Custom or personalized items (such as commissions)

• Digital downloads

• Clearance or final sale items

• Opened or used products

​

Refund Process

• To start a return, please contact us at admiral.jellyfishh@gmail.com with your order number and reason for return.

• Once your return is received and inspected, we will notify you of approval or rejection.

• Approved refunds will be issued back to your original payment method within 7-14  business days depending on your bank.

​

​

Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need to request an exchange, please email us at [your email].

​​​

​

Damaged or Incorrect Orders

• If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery with photos of the issue so we can resolve it quickly.

​

​

​

Florida Law Disclosure

Florida law requires businesses to clearly post their return policy.

• If no policy is posted, customers are entitled to a refund within 7 days of purchase.

• By providing this Return & Refund Policy, we clearly define our terms in compliance with Florida law.